At Uapan Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

Products are eligible for return only if they meet the following conditions:

• The item must be unused, undamaged, and in its original condition.
• The product must be returned in its original packaging along with all accessories, tags, and invoices.
• Return requests must be initiated within the applicable return period after delivery.
• Products damaged due to misuse, improper handling, or normal wear and tear will not be eligible for return.

2. Non-Returnable Products

The following items are generally not eligible for return or refund:

• Used or damaged products
• Customized or personalized items
• Products purchased during clearance or special sale offers
• Items damaged due to improper handling after delivery

3. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

• If approved, the refund will be processed to the original payment method.
• Refund processing time may vary depending on your payment provider or bank.
• Shipping charges, if applicable, may not be refundable.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us immediately with product images and order details. We will review the issue and provide a suitable resolution such as replacement, exchange, or refund.

5. Cancellation Policy

• Orders can only be cancelled before they are shipped.
• Once an order has been dispatched, cancellation requests may not be accepted.
• Refunds for cancelled orders will be processed to the original payment method.

6. Return Shipping

In certain cases, customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product delivered by Uapan Mart.

7. Refund Timeline

Approved refunds are generally processed within a few business days. However, the actual credit time depends on your bank, payment gateway, or financial institution.

8. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Uapan Mart

Antriksh Golf View 1, Sector 78, Noida, Uttar Pradesh, India
Email: Support@uapanmart.com